FAQs
Frequently Asked Questions
How long does shipping take?
We work with trusted production and shipping partners to get your order to you as quickly as possible. Delivery times vary depending on the product, destination, and shipping method selected. Standard shipping typically averages 6–9 days, while Express Shipping typically averages 4–5 days. Please keep in mind that holidays, carrier delays, customs, or other unexpected circumstances may occasionally affect delivery times.
Where are your products made?
Custom Cre8tive Designs works with trusted production partners to create and ship our products. Depending on the item and your location, products may be produced and shipped from different facilities. This allows us to offer a wide variety of unique gifts while helping keep shipping as efficient as possible.
Are your products made to order?
Yes. Our products are made to order rather than being taken from pre-made inventory. Once you place your order, it is sent for production especially for you.
Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns, exchanges, or cancellations. All sales are final. However, if your order arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery. We will review the issue and work with you to make it right.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact us at support@customcre8tive.com within 7 days of delivery. Include your order number, a brief description of the problem, and clear photos of the product and packaging, if applicable. We'll review the situation and work with you to resolve the issue.
Can I change or cancel my order after placing it?
Because our products are made to order and may enter production soon after an order is placed, orders cannot be changed or cancelled after they have been submitted. Please double-check your product selection, size, colour, quantity, and shipping information before completing your purchase.
What if I entered the wrong shipping address?
Please contact us at support@customcre8tive.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been shipped, but we'll do our best to help if the order has not yet been processed.
How can I track my order?
When tracking information is available, you'll receive shipping information after your order has been dispatched. Please allow a little time for the carrier's tracking system to update after your shipment has been processed.
Will the colours look exactly the same as they do on my screen?
We do our best to display product colours and designs as accurately as possible. However, colours may vary slightly depending on your computer, phone, or tablet screen and may also vary slightly during the printing process.
Do you ship internationally?
Shipping availability depends on the product and destination. Available shipping options will be shown during checkout. Some products or destinations may have shipping restrictions.
Do you ship to the European Union (EU)?
Shipping availability varies by product and destination. Please enter your shipping address at checkout to see the delivery options available for your location.
What kinds of gifts do you sell?
Custom Cre8tive Designs specializes in gifts with heart, humor and a personal touch! You'll find funny, cheeky, sentimental, and meaningful gifts for family members, friends, coworkers, horse and donkey lovers, hobby enthusiasts, and many special occasions.
How can I contact Custom Cre8tive Designs?
We're happy to help! You can email us at support@customcre8tive.com, call us at 604-757-9738, or visit our Contact Us page. We aim to respond to customer questions as promptly as possible.